FAQ
Shipping & Returns:
Q: Do you ship internationally?
A: Yes! We’re so excited to share Simply Kreative Co. beyond the U.S. We currently ship to Canada, Mexico, Europe and Australia. Flate rates and free shipping thresholds are available depending on your country.
Q: How much is international shipping?
A: To keep things simple, we offer flat rates $11.45 for Canada/Mexico, $15.45 for Europe/Australia. Free Shipping kicks in once your order reaches the set threshold (between $95-$115 depending on the region).
Q: Will I have to pay customs or duties?
A: Yes, duties and import taxes are calculated at checkout so you can see the total cost upfront. These calculate at checkout, so you’ll always see the final price before you pay.
- Mexico: IVA tax (16%) always applies. Duties only apply on larger orders over $300 USD.
- Australia: GST (10%) is included in your total. Duties only apply if your order is over AUD $1,000
Q: Do you ship your glass cups internationally?
A: At this time, our glass cups are available for U.S. shipping only due to their fragile nature. We want to be sure they arrive safe and sound. But downtown worry — our bracelets, bookmarks, shirts, totes, and more are ready to travel worldwide with you!
Q: How long will my order take to arrive?
A: Shipping times vary by country. Canada & Mexico usually take about 6-12 business days, while Europe and Australia may take 6-18 business days. We’ll always provide tacking so you can follow your package on its journey.
Q: Can I return or exchange my order?
A: Because many of our items are handmade or made-to-order, all sales are final. We only offer replacements if we made a mistake or if your item arrives damaged. If that happens, please contact us within 5 days of delivery with your order number and photos of the issue, and we’ll make it right.
Q: What if my order arrives damaged or incorrect?
A: We’re so sorry if something went wrong! Please email us within 3 days of delivery with your order number and clear photos so we can take care of it as soon as possible.
Q: How do I care for my items?
A: Care instructions are included in the product description or in your package. If you’re unsure, feel free to reach out—we’re happy to help!
Handmade Jewelry:
Q: What materials do you use in your handmade jewelry?
A: Our handmade pieces are crafted with a mix of materials including beads, wire, charms, and other carefully chosen details. Each piece is thoughtfully made in small batches, so no two are ever exactly the same!
Q: Will the jewelry tarnish?
A: Some materials may naturally darken over time, especially with water or moisture exposure. To keep your pieces looking lovely, we recommend storing them in a dry place and avoiding contact with water, lotions, or perfumes.
Q: Can I request a change to a handmade piece?
A: If a product description offers any customization (like size or charm choice), it’ll be listed there. Otherwise, all pieces are sold as shown. Here is a helpful link for your ring size.